Privacy Policy

1. Data controller

Luha Private House
Luha 27a, 80030 Pärnu, Estonia
Email: info@luhaprivatehouse.ee
Phone: +372 5343 0666

2. What data we collect

When you contact us via the website form, we collect the following:

• Name
• Email address
• Phone number (optional)
• The content of your message

We do not collect data automatically (such as via tracking cookies), do not use web analytics tools or advertising platforms.

3. How we use your data

We use your personal data solely for the following purposes:

• Answering your questions and inquiries
• Sharing information related to your booking or visit
• Asking clarifying questions when needed

We do not pass your data on for marketing purposes or sell it to third parties.

4. Data retention

We retain data sent via the contact form until the issue is resolved, but no longer than 12 months, unless legal requirements demand longer retention (e.g. accounting data related to bookings).

5. Cookies and local storage

On this website we only use essential local storage (browser localStorage), which remembers that you have already seen and dismissed the cookie notice. This is not a tracking cookie and nothing is sent anywhere.

We do NOT use tracking, analytics or advertising cookies. You may clear all browser data for this site at any time.

6. Third-party services

To operate our website, we use some external services:

• Booking.com — for managing bookings and processing payments. Their privacy policy is available here.
• Netlify — for hosting the website and processing form submissions. Servers located in EU/US.
• Google Maps — for displaying our location. When the map loads, Google's privacy policy applies.

7. Your rights (GDPR)

Under GDPR you have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Restrict or object to the processing of your data
• Request the transfer of your data to another service provider
• File a complaint with the Estonian Data Protection Inspectorate

8. Questions and contact

For questions regarding privacy and personal data, please contact us:
Email: info@luhaprivatehouse.ee
Phone: +372 5343 0666